For AC & HVAC service businesses
AC Service Management Software Built Around Your AMCs
Split, window, cassette or ductable — keep every AC unit, its AMC, its complaints and its renewal date in one place, and send each breakdown call to a technician on WhatsApp.
Try It Free → Plans & PricingBuilt for AC businesses that:
- Service homes, shops and offices on AMC
- Handle several units per customer
- Get flooded with calls every summer
- Lose renewals in the off-season
Where AC Service Businesses Lose Time and Revenue
| The AC problem | How AMCFlow handles it |
|---|---|
| "Not cooling" calls arrive faster than anyone can write them down when the heat hits | Log each complaint against the customer's AMC in seconds — every complaint gets its own number |
| An office with a dozen ACs bought in different years — nobody knows which units are under AMC | Each unit sits under the customer with its own AMC and its own start and end dates |
| Reading the address and problem to a technician who is already on a bike | Assign the complaint and the technician gets the full job on WhatsApp instantly |
| AMCs quietly expire in winter, and the customer goes to whoever calls first in March | The expiry dashboard shows AC AMCs nearing expiry, so you call in the off-season |
| Customers call the office just to report a leaking indoor unit | Customers raise the complaint themselves through their portal with a WhatsApp OTP |
The AC Service Year at a Glance
Most AC service businesses in India work to a seasonal rhythm. Timing shifts by region — warmer cities stay busy longer.
Jan – Feb
Quiet season. The right time to call customers whose AMCs are expiring and renew before demand picks up.
Mar – Apr
Pre-summer servicing — filter and coil cleaning, gas pressure checks — before units run all day.
Apr – Jun
Peak breakdowns: not cooling, tripping, noisy outdoor units. Speed of dispatch decides who keeps the customer.
Jul – Dec
Monsoon brings water leakage and drain-pipe complaints, then demand eases — and contracts start running out.
Comprehensive vs Non-Comprehensive AC AMC
| Non-comprehensive | Comprehensive | |
|---|---|---|
| Covers | Scheduled servicing and breakdown labour | Servicing, labour and most spare parts |
| Spare parts | Billed separately | Included, with exclusions in the contract |
| Price | Lower | Higher |
| Suits | Newer units | Older units and offices wanting a fixed yearly cost |
A typical AC AMC includes 2 to 4 preventive services a year plus breakdown visits. Whichever type you sell, AMCFlow keeps each contract tied to the right unit and renewal date.
AC Units You Can Track
- Split and window ACs
- Cassette and tower units
- Ductable units
- VRF / VRV systems
- Chillers and package units
A Leaking Cassette AC, Dispatched in One Message
The clinic calls about water dripping from the ceiling unit. You log it, assign it, and your technician has the customer, address, unit, problem and complaint number on WhatsApp before you've put the phone down. How technicians receive jobs →
New Job Assigned
Customer: Mehta Clinic
Mobile: 98XXXXXX21
Address: Kalyan West, Thane
Product: 2 Ton Cassette AC
Problem: Water leakage
Complaint No: CMP-2087
Illustrative example.
AC Service Software — FAQs
What is AC service management software?
It is software an AC or HVAC service business uses to manage customers, AC units, AMC contracts, breakdown complaints and technicians in one place, instead of a register, Excel and WhatsApp groups.
Can one customer have AMCs for several AC units?
Yes. An office with six split ACs and two cassette units sits under one customer, and each unit can carry its own AMC with its own dates.
How do AC technicians get breakdown calls?
When you assign a complaint, the technician receives it on WhatsApp with the customer, mobile, address, unit, problem and complaint number. There is no app to install.
When should AC AMCs be renewed?
Ideally before the summer rush. The expiry dashboard shows which AC contracts are nearing expiry so you can call customers in the quiet months.
What does it cost for an AC service business?
One user is free forever. Growth is ₹399/month for 5 users, including technician logins and WhatsApp job alerts. See plans →
Get Your AC AMCs Organised Before the Next Summer
Try It Free →New to this? Read about AMC software or see how AMCFlow works as AMC management software for every service business.