For RO & water purifier service businesses
RO Service Management Software for Water Purifier AMCs
Hundreds of small purifier AMCs, each with its own install date, renewal and service history — kept in one place, with every complaint sent to a technician on WhatsApp.
Try It Free → Plans & PricingBuilt for RO businesses that:
- Service homes and offices on purifier AMCs
- Run hundreds of small-ticket contracts
- Work as brand partners or independently
- Depend on renewals for steady income
Where RO Service Businesses Lose Time and Revenue
| The RO problem | How AMCFlow handles it |
|---|---|
| Hundreds of small-ticket AMCs — far too many to track in a register | Every purifier sits under its customer with its own AMC and dates |
| "Water tastes bad" and "low flow" complaints arrive by call, SMS and WhatsApp | Log each complaint against the customer's AMC — every complaint gets a number |
| Technicians cover wide areas and need the exact address every time | Assign the complaint and the technician gets the customer, address, purifier and problem on WhatsApp |
| Renewals are small one by one but add up — and most lapse without a reminder call | The expiry dashboard shows which purifier AMCs are nearing expiry, so you call in time |
| Customers phone the office just to say the purifier is leaking | Customers raise the complaint themselves through their portal with a WhatsApp OTP |
The RO Purifier Service Cycle
What a purifier typically needs over its life — the backbone of most RO AMCs. Exact intervals depend on water quality and usage.
Every 3–6 months
Routine service visit — cleaning, checking flow, leaks and the pre-filter.
Every 6–12 months
Sediment and carbon filter replacement, depending on input water quality.
Every 2–3 years
RO membrane replacement — sooner where input water TDS is high.
Any time
Breakdowns: low flow, leakage, bad taste, pump noise or the purifier not starting.
Comprehensive vs Non-Comprehensive RO AMC
| Non-comprehensive | Comprehensive | |
|---|---|---|
| Covers | Service visits and labour | Service visits, labour and filters as per the contract |
| Filters & membrane | Billed separately | Filters included; membrane as per contract terms |
| Price | Lower | Higher |
| Suits | Newer purifiers | Households wanting one fixed yearly cost |
Whichever type you sell, AMCFlow keeps each contract tied to the right purifier and renewal date.
Purifiers You Can Track
- Under-sink and wall-mounted RO purifiers
- RO + UV + UF combination purifiers
- Commercial RO plants for offices and canteens
- Water softeners
- Water coolers and dispensers
A Low-Flow Complaint, Sent Straight to Your Technician
A family reports the purifier is filling slowly. You log it, assign it, and the technician has the customer, address, purifier model and problem on WhatsApp — so the right filters go in the bag. How technicians receive jobs →
New Job Assigned
Customer: Patil Residence
Mobile: 98XXXXXX34
Address: Dombivli East, Thane
Product: RO+UV Purifier 8L
Problem: Low water flow
Complaint No: CMP-3114
Illustrative example.
RO Service Software — FAQs
What is RO service management software?
It is software an RO or water purifier service business uses to manage customers, purifiers, AMC contracts, service complaints and technicians in one place, instead of a register and phone calls.
Can I manage hundreds of small purifier AMCs?
Yes. Each purifier sits under its customer with its own AMC and dates, and the expiry dashboard shows which ones are nearing expiry, however many you run.
How do technicians get purifier complaints?
When you assign a complaint, the technician receives it on WhatsApp with the customer, mobile, address, purifier, problem and complaint number. There is no app to install.
Can customers book a purifier complaint themselves?
Yes. Your customers sign in to their own portal with a one-time code on WhatsApp and register the complaint directly.
What does it cost for a water purifier service business?
One user is free forever. Growth is ₹399/month for 5 users, including technician logins and WhatsApp job alerts. See plans →
Keep Every Purifier AMC — and Every Renewal — in One Place
Try It Free →New to this? Read about AMC software or see how AMCFlow works as AMC management software for every service business.