For CCTV installers & security system AMC providers
CCTV Service Management Software for Installers & AMC Providers
Every customer site, every camera system and every AMC in one place — with camera-down and no-recording complaints sent to a technician on WhatsApp.
Try It Free → Plans & PricingBuilt for CCTV businesses that:
- Install and maintain CCTV for shops, offices and societies
- Look after systems across many sites
- Sell yearly maintenance after installation
- Handle urgent "camera not working" calls
Where CCTV Businesses Lose Time and Revenue
| The CCTV problem | How AMCFlow handles it |
|---|---|
| A society calls about three cameras offline — and nobody remembers what was installed there | Each customer holds their installed systems and AMCs, so the details are a search away |
| "No recording" complaints are urgent — the customer may need footage today | Log it against the AMC and assign it at once; the technician gets the job on WhatsApp |
| Yearly maintenance contracts lapse quietly after the first year | The expiry dashboard shows which CCTV AMCs are nearing expiry, so you call before they lapse |
| Technicians move between sites all day and need the exact location each time | The WhatsApp job carries the customer, mobile, address, system and problem |
| Shops and societies call the office just to report a camera issue | Customers raise the complaint themselves through their portal with a WhatsApp OTP |
Common CCTV Service Calls
The complaints that make up most of a CCTV AMC business — useful for planning visits and stocking spares.
Camera offline
Power supply, cabling or connector faults — often after rain or construction work.
No recording
DVR/NVR hard disk full or failed, or recording settings changed.
Poor picture
Dirty or misaligned lenses, night-vision IR failure, water inside a housing.
Remote view down
Mobile viewing stops after a router, password or internet change.
What a CCTV AMC Usually Covers
- ✔ Periodic preventive visits to clean cameras and check every channel
- ✔ DVR/NVR recording and hard disk health checks
- ✔ Cable, connector and power supply checks
- ✔ Breakdown visits during the contract
- ✔ Spare parts — included in comprehensive AMCs, billed separately in non-comprehensive ones
Systems You Can Track
- Analog / HD cameras with DVRs
- IP cameras with NVRs
- Wireless and Wi-Fi cameras
- Video door phones and intercoms
- Access control and biometric devices
"No Recording Since Last Night" — Dispatched in One Message
A jewellery shop needs last night's footage and the recorder shows nothing. You log the complaint, assign it, and your technician is on the way with every detail on WhatsApp. How technicians receive jobs →
New Job Assigned
Customer: Shree Jewellers
Mobile: 98XXXXXX52
Address: Ulhasnagar 3, Thane
Product: 8-Channel NVR
Problem: No recording
Complaint No: CMP-1876
Illustrative example.
CCTV Service Software — FAQs
What is CCTV service management software?
It is software a CCTV installation and maintenance business uses to manage customer sites, installed systems, AMC contracts, complaints and technicians in one place.
Can I track systems across many customer sites?
Yes. Each customer holds their installed systems with their AMCs and dates, so whether it is a housing society or a single shop, the details are one search away.
How do technicians get CCTV complaints?
When you assign a complaint, the technician receives it on WhatsApp with the customer, mobile, address, system, problem and complaint number. There is no app to install.
How do I keep installation customers on AMC?
Track every AMC's end date on the expiry dashboard and call before it lapses, instead of waiting for the customer to call you when something breaks.
What does it cost for a CCTV service business?
One user is free forever. Growth is ₹399/month for 5 users, including technician logins and WhatsApp job alerts. See plans →
Run Every CCTV Site and AMC From One Place
Try It Free →New to this? Read about AMC software or see how AMCFlow works as AMC management software for every service business.