For IT hardware & computer AMC providers

Computer AMC Software for IT Hardware Service Providers

Desktops, laptops, printers, servers and networks across every client — each device on AMC, each complaint numbered and sent to an engineer on WhatsApp.

Try It Free → Plans & Pricing

Built for IT businesses that:

  • Maintain IT hardware for offices, schools and clinics
  • Look after dozens of devices per client
  • Run per-device or per-site AMCs
  • Handle "system not starting" calls daily

Where Computer AMC Businesses Lose Time and Revenue

The IT problem How AMCFlow handles it
A client with 40 desktops, 6 printers and a server — and an Excel sheet trying to track what's covered Each device sits under the client with its own AMC and dates
Calls come from different staff at the same client about different machines Each complaint is logged against the right AMC and gets its own number
Engineers call back for the address, the device and the issue The WhatsApp job carries the client, mobile, address, device and problem
Corporate AMCs renew on fixed dates — missing one can mean losing the client The expiry dashboard shows which contracts are nearing expiry
Clients want to log issues without phoning your office Clients raise complaints through their portal with a WhatsApp OTP

Typical Computer AMC Calls

The issues that fill most of an IT hardware engineer's day.

Won't start

SMPS, RAM or motherboard faults on desktops; charging and battery faults on laptops.

Slow or crashing

Disk health, overheating, malware or operating system issues.

Printer down

Paper jams, toner or drum issues, and connectivity problems.

Network down

Switch, router, cabling or Wi-Fi faults affecting a whole office.

What a Computer AMC Usually Covers

  • ✔ Scheduled preventive visits — cleaning and hardware health checks
  • ✔ Breakdown support during the contract, on-site or remote
  • ✔ Operating system and driver troubleshooting
  • ✔ An agreed list of covered devices for each client location
  • ✔ Spare parts — included in comprehensive AMCs, chargeable in non-comprehensive ones

Devices You Can Track

  • Desktops and laptops
  • Printers, scanners and copiers
  • Servers and NAS storage
  • Switches, routers and Wi-Fi
  • UPS units

A Reception PC Down at Opening Time — Dispatched in One Message

A clinic's reception PC won't boot. You log it against the clinic's AMC, assign it, and your engineer has the address, device and problem on WhatsApp right away. How technicians receive jobs →

New Job Assigned

Customer: Sai Diagnostics

Mobile: 98XXXXXX88

Address: Thane West

Product: Desktop – Reception PC

Problem: System not starting

Complaint No: CMP-1530

Illustrative example.

IT Service Software — FAQs

What is computer AMC software?

It is software an IT hardware service provider uses to manage clients, devices, AMC contracts, complaints and engineers in one place.

Can I track many devices for one client?

Yes. Each desktop, printer or server sits under the client with its own AMC and dates.

Is this IT helpdesk (ITSM) software?

No. ITSM tools are built for internal IT teams. AMCFlow is built for businesses that sell hardware AMCs to clients — contracts, devices, complaints, engineers and renewals.

How do engineers get complaints?

When you assign a complaint, the engineer receives it on WhatsApp with the client, mobile, address, device, problem and complaint number. There is no app to install.

What does it cost for a computer AMC business?

One user is free forever. Growth is ₹399/month for 5 users, including technician logins and WhatsApp job alerts. See plans →

Keep Every Client Device and AMC in One Place

Try It Free →

New to this? Read about AMC software or see how AMCFlow works as AMC management software for every service business.