For home appliance repair & AMC businesses
Home Appliance Service Management Software for Repair & AMC Businesses
Washing machines, refrigerators, microwaves, geysers and chimneys across every household — each appliance on AMC, each complaint numbered and sent to a technician on WhatsApp.
Try It Free → Plans & PricingBuilt for Appliance businesses that:
- Repair and service appliances in homes
- Look after several appliances per household
- Sell AMCs after the brand warranty ends
- Handle a steady flow of small repair calls
Where Appliance Service Businesses Lose Time and Revenue
| The Appliance problem | How AMCFlow handles it |
|---|---|
| One household, five appliances, five different purchase dates — and no record of which are on AMC | Each appliance sits under the customer with its own AMC and dates |
| "Washing machine not spinning" and "fridge not cooling" calls come in all day | Log each complaint against the right AMC — every complaint gets a number |
| Technicians call back for the address, the appliance and the fault | The WhatsApp job carries the customer, mobile, address, appliance and problem |
| Customers forget their AMC exists until the next breakdown — then go elsewhere | The expiry dashboard shows which appliance AMCs are nearing expiry, so you renew in time |
| Customers phone repeatedly to book or chase a repair | Customers raise complaints through their portal with a WhatsApp OTP |
Common Home Appliance Service Calls
The breakdowns behind most household service visits.
Washing machines
Not spinning, not draining, water leakage or drum noise.
Refrigerators
Not cooling, excess ice, water leakage or compressor noise.
Microwaves & ovens
Not heating, turntable or door switch faults.
Geysers & chimneys
No hot water, thermostat faults, low suction or motor noise.
Extended Warranty vs Appliance AMC
| Non-comprehensive | Comprehensive | |
|---|---|---|
| Sold by | Brand or retailer, usually at purchase | Your service business, any time |
| Covers | Repairs for manufacturing defects | Service visits and repairs as per your contract |
| Preventive service | Rarely included | Often included — cleaning and checks |
| Renewal | Usually one-time | Yearly — a recurring income stream |
Selling AMCs after the warranty ends turns one-time repair customers into yearly contracts.
Appliances You Can Track
- Washing machines
- Refrigerators
- Microwaves and ovens
- Geysers and water heaters
- Kitchen chimneys
- Dishwashers
A Washing Machine That Won't Drain — Dispatched in One Message
A customer calls: the machine is full of water mid-cycle. You log it against their AMC, assign it, and your technician has the address, model and problem on WhatsApp right away. How technicians receive jobs →
New Job Assigned
Customer: Joshi Residence
Mobile: 98XXXXXX27
Address: Kalyan East, Thane
Product: Front Load Washer 7 kg
Problem: Not draining
Complaint No: CMP-2672
Illustrative example.
Appliance Service Software — FAQs
What is home appliance service management software?
It is software an appliance repair business uses to manage customers, appliances, AMC contracts, service complaints and technicians in one place, instead of a register and phone calls.
Can one household have AMCs for several appliances?
Yes. A washing machine, refrigerator and geyser can each sit under the customer with their own AMC and dates.
How do technicians get repair calls?
When you assign a complaint, the technician receives it on WhatsApp with the customer, mobile, address, appliance, problem and complaint number. There is no app to install.
How do I turn repair customers into AMC customers?
Record each appliance and its AMC, and use the expiry dashboard to follow up before contracts lapse, so customers renew with you instead of calling around.
What does it cost for a home appliance service business?
One user is free forever. Growth is ₹399/month for 5 users, including technician logins and WhatsApp job alerts. See plans →
Keep Every Household, Appliance and AMC in One Place
Try It Free →New to this? Read about AMC software or see how AMCFlow works as AMC management software for every service business.