For biomedical & medical equipment service providers
Medical Equipment Service Management Software for Biomedical Service Providers
Monitors, ventilators, X-ray units and lab analysers across hospitals, clinics and labs — each device on AMC or CMC, each breakdown numbered and sent to an engineer on WhatsApp.
Try It Free → Plans & PricingBuilt for Medical Equipment businesses that:
- Maintain equipment for hospitals, clinics and labs
- Run AMCs and CMCs per device
- Handle urgent breakdowns in critical areas
- Renew contracts with hospital purchase teams
Where Biomedical Service Providers Lose Time and Revenue
| The Medical Equipment problem | How AMCFlow handles it |
|---|---|
| A hospital with dozens of devices, each on a different contract and expiry date | Each device sits under the customer with its own AMC and dates |
| A ventilator or monitor down in the ICU needs an engineer now | Log it, assign it, and the engineer has the job on WhatsApp instantly |
| Engineers need the department, device and fault before they arrive | The WhatsApp job carries the customer, mobile, address, device and problem |
| Hospital contracts renew through purchase committees — late follow-up loses the device | The expiry dashboard shows which device AMCs are nearing expiry |
| Biomedical and nursing teams call repeatedly to chase status | Every complaint has a number, and customers can raise complaints through their portal |
How Medical Equipment Maintenance Usually Works
Medical equipment contracts balance routine upkeep with fast response on critical devices.
Preventive maintenance
Scheduled checks and cleaning as per the manufacturer's recommendations.
Calibration
Periodic calibration and performance checks, often with certificates for audits.
Safety checks
Electrical safety testing of patient-connected equipment.
Breakdowns
Device errors, failed self-tests, display or power faults — often in critical areas.
AMC vs CMC for Medical Equipment
| Non-comprehensive | Comprehensive | |
|---|---|---|
| Covers | Preventive visits and breakdown labour | Visits, labour and most spare parts |
| Spare parts | Billed separately | Included, except items the contract excludes |
| Price | Lower | Higher |
| Suits | Newer devices still under parts warranty | Older or high-use devices in critical areas |
Whichever contract you sell, AMCFlow keeps it tied to the right device and renewal date.
Equipment You Can Track
- Patient monitors and ventilators
- Defibrillators and ECG machines
- X-ray, ultrasound and imaging systems
- Lab analysers and centrifuges
- Autoclaves and sterilisers
- Dental chairs and units
A Patient Monitor Down in the ICU — Dispatched in One Message
The hospital's biomedical desk reports a monitor failing its self-test in the ICU. You log it against the hospital's contract, assign it, and your engineer has the site, device and fault on WhatsApp right away. How technicians receive jobs →
New Job Assigned
Customer: Sanjeevani Hospital
Mobile: 98XXXXXX12
Address: Kalyan West, Thane
Product: Patient Monitor – ICU Bed 4
Problem: Self-test failed
Complaint No: CMP-0887
Illustrative example.
Medical Equipment Service Software — FAQs
What is medical equipment service management software?
It is software a biomedical service provider uses to manage hospitals and clinics, their devices, AMC and CMC contracts, breakdown calls and engineers in one place.
Can I track many devices for one hospital?
Yes. Each device sits under the hospital's customer record with its own contract and dates.
How do engineers get breakdown calls?
When you assign a complaint, the engineer receives it on WhatsApp with the customer, mobile, address, device, problem and complaint number. There is no app to install.
How do I avoid missing hospital contract renewals?
The expiry dashboard shows which device contracts are nearing expiry, so you start the renewal with the purchase team in time.
What does it cost for a medical equipment service business?
One user is free forever. Growth is ₹399/month for 5 users, including technician logins and WhatsApp job alerts. See plans →
Keep Every Hospital, Device and Contract in One Place
Try It Free →New to this? Read about AMC software or see how AMCFlow works as AMC management software for every service business.